The average error is about $242 per monthly statement. Hundreds of thousands of Australian's are potentially affected
George De Costa an accountant from Petersham had his statements checked and found that he was overcharged $26,500.
Banks do make mistakes with mortgages. And very few are in the customers favour.
"It would be naive to think there's such a thing as a perfect system, and that mistakes will never happen. Mistakes are a fact of life..." Paul Clitheroe
Westpac has committed to pay a total of $11 million in compensation to 13,000 customers because of a mortgage processing error.
The bank said a "technology glitch" was responsible for the latest error and had been occurring since 1998. Interest is owed to about 150,000 customers.
Half of Australia’s big four banks have to refund millions to customers after coming forward to admit they overcharged on home loans for years. 178,000 customer affected.
Bankwest has refunded approximately 10,800 customers more than $4.9 million after it failed to link offset accounts to home loan accounts.
ANZ will refund about $5 million to 25,000 customers, including pensioners, after overcharging their accounts for almost a decade.
More than 10,800 customers were overcharged during a nine-year period between 2007 and June 2016 after Bankwest failed to link offset accounts to home loan accounts.
About 235,000 ANZ home loan customers will receive refunds totalling roughly $70 million after being overcharged for interest repayments.
Commonwealth Bank will pay refunds to 216,000 customers... the payouts, worth about $80 million in total.
A total of 46,000 customers have been affected by the errors at Bank of Queensland.
It emerged that as many as 140,000 customers were wrongly charged debits tax totalling about $10 million.
And errors in annual fee charges for some home loan products, wrongly netted the bank a further $52 million. The mistakes hit 55,000 such products.
Over nearly a decade, the corporate regulator (ASIC) regularly bowed to demands from big banks and financial players — NAB, CBA, Westpac, Macquarie and AMP — to water down the language used in press releases dealing with industry wrongdoing.
"The era of trusting the banks has long gone."
Justice Clarke, New South Wales Supreme Court
Worried the Bank Won't Refund Your Money?
When someone comes to us and says ‘You’ve done something wrong', then we don’t quibble, we do something about it.
Mr Haydn Park - Head of Corporate Relations
We want our customers to have confidence that if we get something wrong, we acknowledge it and put it right.
George Frazis - Chief Executive of Consumer Banking
I'd like to apologise to all our impacted customers for the concern that we know issues like this can cause... When we identify an issue where we haven't got things right, we will make sure our customers are not left out of pocket.
Fred Ohlsson - Group Executive for Australia
We think we will be the ethical bank, the bank others look up to for honesty, transparency, decency, good management, openness. That is exactly where we are trying to go.
David Turner - Chairman
We are not only addressing the underlying issues but taking proactive steps to minimise future risks.
Stuart Grimshaw - Managing Director
Banks are always obliging when it came to refunds.
Arthur Delbridge - Spokesman
When a problem is identified, licensees not only have an obligation to report the breach, but impacted customers must be returned to the position they would have been in, had the breach not occurred.
Peter Kell - ASIC Deputy Chairman
"I think that the reports today would alarm many people."
Anna Bligh - CEO Australian Bankers Association
You Could be Owed Thousands
I have now been reimbursed the exact amount of discrepancy I had found using your program of $7,563.04 plus reimbursement of the cost of the package against my loan.
Ann-Maree Enders - Kingsley, WA
In the first two years of my loan, MortgageWatchdog found $2,350 in errors. The bank has now credited this full amount back to my loan."
Mark Carroll - Castle Hill, NSW
15 years ago a bank forgot to credit our account over $5,000 which we deposited.
This could happen to anyone. Thankfully we got our money back and an apology ... but a simple apology doesn't seem enough when it involves such large sums of money.
Janine Thurgood - Ocean Shores, NSW
Thanks everyone. I've just found $1,100 over the last 3 years owing to me from my bank in overcharged interest on a home and investment loan. They were totally shocked with being caught!
Steve Atkin - Port Macquarie, NSW
I got a few bank accounts with CBA. After seeing with MortgageWatchdog that we can claim back our overdraft charges, we straight away use the software to generate letters. As a result, CBA refunded us back about $180. That is pretty NEAT, just about a 4 minute job to check the statements & use the software to generate letters & mail it to the bank.
Thank you MortgageWatchdog
Ivan Paulus - Maroubra, NSW
I wrote to the bank using MortgageWatchdog's letter generator and the bank not only paid up the money I asked for, they were honest enough to find errors going back further and paid me over $500. A pretty good investment as far as I'm concerned
Ian Cowden - Birkdale, QLD
6 months later after updating my details in your program I found the missing money and the bank credited $2,012 to my home loan. Certainly nothing to be sneezed at with the recent interest rate hike.
Lucinda - Everton Hills, QLD
I must admit if there was anyone who was a sceptic, it was me! After loading in all the data and following the easy steps (even I can do it and I hate instruction manuals!), what started to unfold were a series of errors the bank had made!
I reviewed the mortgage over a period of 16 months and to my horror I found that they had been charging me more interest than I owed - a few hundred dollars. I'm incredibly grateful to Mortgage Watchdog - its really one of the best investments I've made. I'm rapped!
Shalom Paul - Sydney, NSW
My husband and I were with Macquarie Bank. We had a number of problems with regards to fees and charges and monthly mortgage payments. Whenever I contacted Macquarie's customer service and asked for explanations of why we had been charged extra for fees or why the monthly mortgage payment was more than expected, I was very abruptly dealt with. After being with this bank for 7 months and being extremely unhappy with all aspects of the service, we refinanced with another bank.
While I was bemoaning the situation and sure that we were owed at least $3,000. I saw an advert for MortgageWatchdog. So, with nothing to lose I purchased the software. From a data entry point of view I loved the system. It was very simple to understand and the best part is the program creates a letter to send to the bank, which I did. 6 weeks later the bank sent us two cheques, one for my husband and one for me. The total we received from the bank was $4,000.
Best investment I have made all year. Thank you MortgageWatchdog.
Mychelle Morrissey and Gus Mulder - Wattle Grove, WA
Mortgage Watchdog found that we had been overcharged $9,876.27 on our home loan. I had to recheck it as I didn't think it could be true when I first did it. It was, and the bank has now reimbursed us for the full amount - and I used the money to buy a car!
Wayne Keogh - Melbourne, VIC
I am due a refund of approximately $5,000. Which will do nicely for my overseas trip I am planning next March.
Angela Fulton - Reservoir, VIC
I all the time had a feeling that my home loan bank statements were incorrect. I did not know how to calculate or prove that there are discrepancies until I heard about the Mortgage Watchdog program. I found the software easy to use and I discovered that my bank owes me around $500.
Barak - Canberra, ACT
We had been concerned about our loan for a while - there seemed to be a number of strange things happening. MortgageWatchdog found that because of an error on our offset account, we had been overcharged $3,517.57 and this was on a loan that is only $66,000 and was only over a 10 month period!
MortgageWatchdog also calculated that we were owed an additional $136.74 in compounded interest on this error - so, a total of $3,654.31. We also found a second error where some repayments had gone to the wrong place - this was another $5,830.
So, the total error came to $9,484.31 - all in only a 10 month period.
If these errors had not been detected, we would have paid approximately an extra $55,000 in interest over the life of the loan".
Bayley and Carolyn Vincent - Barden Ridge, NSW
I used the MortgageWatchdog software to check 2 years of my loan and found errors of $353.51 (and this was on a very small loan of only $50,000). I then used the built in Mistake Compounder and I am delighted to say that the bank has just deposited $1,250.00 back into my account to reimburse me for their error.
Jouko Hakola - Eight Mile Plains, QLD
Thank you for your programme. It really opened my eyes to see how some reputable banks make errors or known errors in their calculation of interest. .... I found over $500 of errors on interest calculations. I provided the bank with the calculation my Watchdog programme and I was so furious, that I called my client bank manager to discuss this issue. ... he did say he will follow up and if any errors occurred they would credit my account with the difference.
Just in two months, errors of $166. I need basically to employ someone to go back the last five years, as I have lost all confidence in banks and how they just really do not care about you only what they can get away with. It's not right.
Joe Musolino - Drummoyne, NSW
I have found a mistake in the first month of my loan! $97.00. Thank god for your software! Imagine that over another 30 years. Well worth the money spent!
Thanks again too for the brilliant software. Am trying to get all my friends and family to take a look at it!
Owen Frankhouser - South Hobart, TAS
I would like to thank you for such an easy software package which is very user friendly.
Irene James - Greenbank, QLD
We found a discrepancy of $8,643.00 on our fixed loan and this has now saved us $33,000 over the life of our loan.
Mrs. Mackenzie - Logan City, QLD
See a few of our customer success stories...
"A $9,000 Refund is Small Change in Comparison"
Discover how to get the really big money back on your mortgage. We're talking tens of thousands of dollars.
You don't help over 28,450 Australian’s find errors in their statements without learning a trick or two about how to beat the banks at their own game. In fact, what you’ll learn inside this website makes something like a $9,000 refund look like small change in comparison.
You'll see that there is a way to take $50,000 to $150,000 a year off your mortgage without compromising your lifestyle and giving up the things you love. This is easy to implement and takes next to no effort because someone else does the work for you.
Because of the large volume of transactions mistakes are inevitable.
George Frazis - head of consumer banking, Westpac
When You Look at the Details it's Scary
"It would be naive to think there's such a thing as a perfect system, and that mistakes will never happen. Mistakes are a fact of life and I am not suggesting that banks intentionally do anything wrong..."
Paul Clitheroe - Channel 9's Money, chief commentator MoneyMagazine
"The incidence of error is extremely high. We recently checked 282 normal statements and 152 of those were incorrect. It really is alarming."
John Scilly former executive at Advance Bank
"A recent survey of bank statements conducted by The Interest Savers for Sydney Morning Herald readers showed an error rate of 54%... The Herald's switchboard was jammed for a week by callers wanting their statements checked."
Journal of The Institute of Chartered Accountants in Australia
"We offered $250 to any customer who didn't find errors. Across 20,442 customers, only 19 of them have had error free statements. That means a tiny 0.093% our clients have had error free statements.
99.907% of people found errors."
Andrew Gray - Founder MortgageWatchdog
"The bank statements are never clean, [citing the experience of some 350 clients since IRB opened in 1994]. "Significant errors" occurred in 90% of statements."
Roy Brown Managing Director of IRB
"Banks get almost every interest calculation on mortgages and overdrafts wrong at some point."
Roy Brown Managing Director of Interest Research Bureau (IRB).
"[In accounts for over 20 of my clients] I have discovered overcharges in approximately 75% of cases. The total of all mistakes, including overcharges of interest, fees and other irregularities amounts to over $500,000"
Joe Naggy former Citibank executive now at Midmark Financial Services
"Only one in 70 cases we examined involves the undercharging of interest the other 69 have all been overcharged."
Martin McKenna - former Commonwealth Bank officer
Find Your Missing Money Now!
Join the 28,450+ people who have already used this software to find errors and get your money back from the banks.